Dyson vacuum cleaners are famous for their high power cleaning ability. They are known for their bag less high suction designs and technology. Many Dyson owners consider their vacuums to be the best in the world. Dyson has done a great job of marketing their vacuum cleaners. Their vacuums are very expensive when compared to other brands and again many owner feel they are worth the price. They are marketed as the answer to every pet owner’s need to control hair and dandruff. When Dyson vacuums are new out of the box they do appear to do a very good job.
If you own a Dyson vacuum cleaner and something breaks then you would use your warranty to access the repairs necessary. However you cannot do that with Dyson vacuum cleaners. When use the phone to contact them you are put on hold then given the ultimate run around. Eventually you are told they will call you back and guess what they never do. Several of people have tried to get service for more than 4 months without any resolution. It is obvious that when we called that the people who answered our calls had no intention of solving our problem. What all this means is that if you purchase a Dyson vacuum Cleaner you basically do not have a warranty to back the product. If you own a Dyson take good care of it so it does not break down.
OK so you do not need a warranty because you can fix just about anything once you get the parts. Let’s say that one of the many plastic parts breaks or the hose cracks at the handle you can replace it easily. If you own a Dyson vacuum cleaner you will have lots of cheap plastic parts break over time. The problem is that you can not get the Dyson to ship them to you. Some parts you cannot order because this is no parts number for that part. When you call back the standard answer is “your order was cancelled “or “you will have to reorder it as we cannot find your order”. If you find that hard to believe then just check out the Dyson vacuum cleaners reviews on Amazon and some of the blogs.
That is another issue we have with Dyson vacuum cleaners reviews. When we looked at all the reviews on found on the net it was apparent that many of them were being written by company agents. Let’s face it they just are not written in a way that common people write. Consumer reports and other consumer interests have found that in testing there was little difference between other bag less vacuum cleaner brands and Dyson Vacuum cleaners. Given the fact that you are spending a lot of money for Dyson vacuum cleaners you would expect much better customer service.